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Ulrich (Eric) Koch
9 Tarrango Place, Heritage Park Q4118
Key Skills
Staff Management: Supervising work shop and office personnel
Coach staff towards achieving their personal best and meet the quality standards required
Customer Service: Offer the highest level of customer service in all areas of the business
Sales: Retail sales
Capital equipment
Selling work shop services
Business Control: Inventory Management
Accounts Receivable, Accounts Payable
Monthly P&L
Margin Analysis
IT: Quick Books Accounting Software
Word
EXCEL
Outlook
Qualifications
Certificate IV, Workplace Training & Assessment
Certificate IV, Warehouse & Distribution
HAVRAS Certified (Qld Transport)
Authorized Officer-Heavy Vehicle Modifications (QT)
CV Truck Mounted Crane License
WH&SO - Expired
Forklift License
Auto Electrical
Marine Engineering (Not Completed)
Diesel Mechanic
Fitter & Turner
Drivers License: National Heavy Vehicle (HC)
EMPLOYMENT HISTORY:
June 2005 to present
John Bell Management (Formerly SHELL RIMULA EXPRESS)
POSITION: Business Manager
Position Profile:
ž To lead and manage a team of people towards the achievement of business growth and development targets.
ž Be responsible for key business performance indicators, Customer Value Proposition (CVP) delivery and HSS&E performance.
ž Promote business CVP potential amongst Shell and private transport market.
ž Manage EZI-Check alternative compliance accreditation program and services.
ž Manage a rapid lube service and tyre business for heavy vehicles.
ž Control of an AIS Inspection Station.
August 2003 to June 2005
TEAM TAXI TRUCKS & COURIERS
POSITION: Fleet Manager
Position Profile:
Servicing a fleet of 130 vehicles
Ensuring road worthiness of vehicles
Supervising 6 Mechanics on two shifts
Keeping NHVAS compliant
Day to day dealing with 80 drivers
Profitability of the workshop
Writing training programs for new equipment
Driver inductions
Driver training
September 2001 to July 2003
BG CRANE PTY LTD
POSITION: National Product Support Manager/Tailgate Loaders
Position Profile:
. Overseas ordering from manufactures
. Stock control
. Technical support for sales staff
. Product support
. Sales and marketing Hiab Cranes and Tailgateloaders
. Yearly budgets
. Organizing trade shows
. Technical training for staff and agents Australia wide
June 1995 to September 2001
PALFINGER AUSTRALIA PTY LTD
POSITION: Service Manager
Position Profile:
. Full Control of workshop
. Warranty reports and claims
. Customer liaison
. Yearly budgets
. Product Training
Customer PR
September 1992 to June 1995 (Company taken over by Palfinger Aust)
WASTE AND TRANSPORT SERVICES PTY LTD
POSITION: Queensland Manager
Position Profile
. Total running of the factory and office
. Financial control
. Oversee accounts
. Budgets
. Customer liaison
. Sales
April 1989 to September 1992
600 MACHINERY AUSTRALIA PTY LTD
POSITION: Queensland Service Manager
Position Profile:
. The day-to-day running of the workshop
. Supervise stores personnel
. Warranty claims and reports
. Customer liaison
. Internal sales
. Yearly budgets
1986 to 1989
John Hart Pty Ltd
POSITION: Service Engineer
Position Profile:
Servicing the full range of MAZAK CNC Machines
Installations
Operator Training
Spare Parts ordering
Some sales of new machines
1981 to 1986
Machine Tool Services
POSITION: Self Employed
Position Profile:
Servicing the full range of Machines including CNC
Installations and general repairs.
Manage two staff (One Fitter & one Electrician)
1978 to 1981
Macson Machine Tools
POSITION: Service Engineer
Position Profile:
Installing and Servicing Hitachi Seiki CNC lathes & Machining Centers
Installing and servicing a large variety of general engineering machinery
Completing warranty claims and general service paper work
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